# Simio

> Simio documentation for WhatsApp marketing: connect your WhatsApp Business account, launch campaigns, build automations, and manage conversations to grow ecommerce revenue.

- [Simio: Conversational Platform for Marketing and E-Commerce](https://docs.alcmeon.ai/index.md): Simio is a conversational platform for marketing and e-commerce. Learn how to connect WhatsApp, launch campaigns, build automations, and plug Simio into your stack.
- [Messaging channels in Simio: availability and setup](https://docs.alcmeon.ai/simio/channels/overview.md): Explore which messaging channels Simio supports, what behaves the same on every channel, and what each channel defines on its own, from connection flow to billing.
- [WhatsApp channel: routing, rules, and configuration](https://docs.alcmeon.ai/simio/channels/whatsapp/overview.md): How WhatsApp works in Simio: routing through Alcmeon, what you can send, opt-in and 24-hour rules, quality ratings, and where to configure each piece.
- [Connect a WhatsApp number to Simio through Alcmeon](https://docs.alcmeon.ai/simio/channels/whatsapp/connect.md): Pair a WhatsApp Business number with Simio using a one-time pairing code that Alcmeon confirms back, then monitor account health from inside Simio.
- [WhatsApp templates: approval, structure, and Meta sync](https://docs.alcmeon.ai/simio/channels/whatsapp/templates.md): How WhatsApp templates work in Simio: Meta approval, categories (Marketing, Utility, Carousel), structure, buttons, media, and click tracking.
- [WhatsApp opt-in rules and consent tracking in Simio](https://docs.alcmeon.ai/simio/channels/whatsapp/opt-in-rules.md): How WhatsApp opt-in works: what Meta requires, per-account consent tracking, opt-out handling, and the collection methods Simio supports today.
- [WhatsApp conversation billing: how Meta charges messages](https://docs.alcmeon.ai/simio/channels/whatsapp/conversation-billing.md): Since October 1, 2026, WhatsApp bills every delivered business message by category and destination country, with a monthly allowance of free service messages.
- [WhatsApp account quality, sending tiers, and warm-up](https://docs.alcmeon.ai/simio/channels/whatsapp/account-quality.md): How Meta rates WhatsApp Business accounts, how sending tiers work, how to warm up a new account, and how Simio surfaces quality and tier information.
- [WhatsApp FAQ: common questions about Simio and Meta](https://docs.alcmeon.ai/simio/channels/whatsapp/faq.md): Common WhatsApp questions in Simio: sending limits, quality checks, brand name display, template rejections, and where to see Meta billing.
- [Integrations overview: all connectors and APIs](https://docs.alcmeon.ai/simio/integrations/overview.md): Manage Simio connectors from Settings, browse the audit trail, and see which integrations are available today and which are coming later this year.
- [Brevo integration: sync contacts, trigger and import](https://docs.alcmeon.ai/simio/integrations/brevo.md): Connect Simio with Brevo to sync contacts and consent, import segments, trigger WhatsApp campaigns and keep opt-in status aligned across both platforms.
- [Batch integration for Simio: trigger WhatsApp campaigns](https://docs.alcmeon.ai/simio/integrations/batch.md): Connect Simio with Batch marketing automation to trigger WhatsApp campaigns automatically, sending up to 1,000 contacts per call from Batch.
- [Crisp integration: reply to WhatsApp contacts from Crisp](https://docs.alcmeon.ai/simio/integrations/crisp.md): Connect Simio to Crisp with your Website ID to open Crisp conversations for incoming WhatsApp messages and send agent replies back to contacts on WhatsApp.
- [Easiware integration: handle WhatsApp chats in Easiware](https://docs.alcmeon.ai/simio/integrations/easiware.md): Connect Simio to Easiware to create Easiware conversations from incoming WhatsApp messages and send your agents' replies back to contacts on WhatsApp.
- [Gorgias integration: answer WhatsApp messages from tickets](https://docs.alcmeon.ai/simio/integrations/gorgias.md): Connect Simio to Gorgias to turn incoming WhatsApp messages into Gorgias tickets and let your agents reply to contacts on WhatsApp from Gorgias.
- [Conversations inbox: read and reply to WhatsApp threads](https://docs.alcmeon.ai/simio/platform/conversations.md): Simio Conversations shows received, ongoing, and handled tabs, a live thread, contact info, the composer, the 24-hour reply window, and message statuses.
- [Contacts and segments in Simio: fields, tags, and imports](https://docs.alcmeon.ai/simio/platform/contacts/contacts-and-segments.md): How Simio stores contacts and custom fields, tags them, groups them into segments, imports up to 100,000 rows from CSV, and enforces per-channel consent.
- [Consent and opt-in status for contacts in Simio](https://docs.alcmeon.ai/simio/platform/contacts/consent.md): How Simio tracks opt-in status per channel and per messaging account on every contact, how opt-outs propagate, and how consent filters your campaign audiences.
- [Coupon codes in Simio: per-contact promo code assignment](https://docs.alcmeon.ai/simio/platform/contacts/coupon-codes.md): Import coupon codes by category, insert {{coupon_code}} in message steps to send each contact a unique code, and track stock, expiry, and assignments.
- [Campaigns: build, schedule, and send WhatsApp flows](https://docs.alcmeon.ai/simio/platform/campaigns.md): Create one-off WhatsApp campaigns using the visual flow editor, template steps, audience targeting, delivery hours, tests, and API sends.
- [Automations: event-triggered WhatsApp flows in Simio](https://docs.alcmeon.ai/simio/platform/automations.md): Build event-triggered WhatsApp flows in Simio using the shared visual builder, opt-in and API triggers, trigger variables, test sends, and status states.
- [Chatbots in Simio: inbound WhatsApp conversation flows](https://docs.alcmeon.ai/simio/platform/chatbots.md): Configure Simio chatbots (Bot scenarios) that respond automatically to inbound WhatsApp messages: trigger types, priority, conflict rules, and status.
- [Analytics dashboard: metrics, funnel, and data exports](https://docs.alcmeon.ai/simio/platform/analytics.md): Explore the Simio analytics dashboard for funnel stages, deliverability rates, per-campaign drill-downs, and how export jobs work.
- [Message templates: approved starting point for every send](https://docs.alcmeon.ai/simio/platform/templates.md): How templates work as the entry point of every campaign and automation in Simio, and where to find the channel-specific rules that govern them.
- [Scenario builder: every node type in the flow editor](https://docs.alcmeon.ai/simio/platform/scenario-builder.md): Field reference for every node in Simio's scenario builder: Message, AI, Wait, Condition, Action, Opt-in and out, Request phone number, and Note.
- [Simio API reference: conversational REST API](https://docs.alcmeon.ai/simio/api-reference/introduction.md): The Simio REST API lets you send campaigns, trigger automations and manage segments from your own systems. Base URL: https://getsimio.app/api
- [Simio API authentication: create and use your API key](https://docs.alcmeon.ai/simio/api-reference/authentication.md): Simio API requests are authenticated with a company API key sent in the simio-api-key header. Create it in Simio under Settings → Integrations & developers → Credentials.
- [Batch - Send campaign](https://docs.alcmeon.ai/simio/api-reference/batch/send-campaign.md): Send a Simio campaign to a list of contacts from Batch. Requires the Batch connector to be connected in Simio. The send is queued and processed in the background. Rate limit: 1 request every 10 seconds.
- [Brevo - Send campaign](https://docs.alcmeon.ai/simio/api-reference/brevo/send-campaign.md): Send a Simio campaign to a Brevo contact. Use this URL as the target of a webhook in a Brevo automation: Brevo posts the contact, and Simio sends the campaign to the phone number in its `SMS` attribute. Requires the Brevo connector to be connected in Simio. The send is queued and processed in the ba…
- [Campaigns - Send](https://docs.alcmeon.ai/simio/api-reference/campaigns-send/send-campaign.md): Send a campaign to a list of phone numbers, now or at a scheduled time. Up to 1000 contacts per request; duplicates are removed. The send is queued and processed in the background. Rate limit: 10 requests per second.
- [Automations - Trigger](https://docs.alcmeon.ai/simio/api-reference/automations-trigger/trigger-automation.md): Trigger an active API automation for a list of contacts. Only the first 50 contacts of a request are processed. Contacts that don't exist yet in Simio are created, and their variables are saved for message personalization. Automation sends bypass delivery-hours and opt-out checks. The send is queued…
- [Segments - Create](https://docs.alcmeon.ai/simio/api-reference/segments-api/create-segment.md): Create an empty static segment. Add contacts to it with the Manage contacts endpoint. A company can have up to 20 segments. Rate limit: 10 requests per second.
- [Segments - Manage contacts](https://docs.alcmeon.ai/simio/api-reference/segments-api/manage-segment-contacts.md): Add contacts to a segment, or remove them from it. Contacts are matched by phone number (or SHA-256 hash of the phone number) against contacts that already exist in Simio; unknown numbers are counted as not found. Up to 1000 contacts per request. Rate limit: 1 request per minute.
- [Simio Changelog 2026: New Features and Product Updates](https://docs.alcmeon.ai/simio/changelog/2026.md)

## OpenAPI Specs

- [automations](/openapi/automations.json)
- [batch](/openapi/batch.json)
- [brevo](/openapi/brevo.json)
- [campaigns](/openapi/campaigns.json)
- [segments](/openapi/segments.json)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.